Dear Gail and Graham,
On behalf of Andrews’s family, I would like to express our sincere thanks for Andrews’s funeral on the 26th June.
Although from our perspective it was the culmination of a difficult and immensely sad few years, we are grateful for all of your efforts and experience that allowed us to say our final goodbyes and Andrew’s final journey to take place with such dignity.
From the first phone call to ask about Andrew’s collection, your staff acted with such kindness for Andrew it was as if he hadn’t passed at all, not to mention the thoughtfulness for us as a family at that time. Gail’s knowledge, experience and dynamism shone through the first time we spoke and left me feeling that nothing was a problem and it would all work out.
With Graham kindly coming to the house to meet us as a family helped take the pressure off us to get everyone to you. Graham has such a clever mix of compassion, knowledge, experience and humour to gently steer and advise us on what would be the best course for the type of funeral we wanted for Andrew. Even speaking to Aimee about the photos for the order of service was a pleasure, she gave us as much time as possible to find photos that we had in mind – and yet still produced a wonderfully elegant guide that that was very fitting for Andrew.
On the day of Andrew’s funeral, your limousine chauffer Will – as well as the limousine was impeccable. On time and attentive whilst showing great sensitivity to the emotions of all the family, a great combination of polite chat without being overbearing – and without hesitation helped mum get back in to the car at the end of the service, a really nice man whose manner fits in well with everyone that we dealt with at WFS.
We are grateful for everything you have done to make that day a successful start for Andrew’s final journey, all the ‘behind the scenes’ work that when put together gave us Andrew’s service. You helped us in more ways than we can express to bring it all together for what we could afford, Thank you all.
Sincerely
Philippa, Michelle, Nick, Lauren, Izzie and Terri.
'July 2024'